Job EXPERIENCE

June 2023 - August 2024

• Delivered high customer service standards to 60+ customers in a fast-paced environment, increasing consumer satisfaction. 
• Surpassed monthly sales goals for three consecutive months by developing effective sales strategies. 
• Communicated features and benefits and met monthly individual closing goals. 
• Engaged with 60+ members daily, offering advice, recommending tools, and upselling products. 
• Built member relationships through weekly outreach, enhancing retention.  
• Managed and processed membership agreements, addendums, and cancellations with accuracy and efficiency. 

Skills:  Lead Calling, Sales Processes, Customer Relationship Management, Customer Retention, Build Strong Relationships, Teamwork.
 

March 2019 - January 2022

• Fostered strong customer relationships through effective communication, leading to repeat business. 
• Resolved customer complaints promptly, ensuring satisfaction and monthly follow-up. 
• Developed and implemented new sales and promotional strategies, boosting customer engagement via social media. 
• Conducted weeklong training for six co-workers on a new POS system, improving checkout speed and customer satisfaction. 
• Analyzed customer feedback monthly, providing insights to enhance customer experience. 

Skills: Customer Service, Point of Sales Systems (POS), Product Knowledge, Multi-Tasking, Adaptability, Team-Work.